Please bear with us
Service message 09/11/2026
We've made a number of updates to our systems which will make our service even better, but right now have created some short-term problems. Unfortunately this means we are dealing with more calls than usual and you're likely to have to wait longer than we'd like to speak to us.
If you’d rather not queue you may find the answer to your query below, as these really are the most frequently answered questions. If not and you’d still like to contact us, please email ultrafast@truespeed.com.
Billing & Payment
About your bill and direct debit Missing credit not appearing on your bill Increasing broadband charges See more questions
Broadband and Wi-Fi
Having trouble with my connection How do I improve my Wi-Fi coverage? After a power cut See more questions
Connecting to Truespeed
Moving into the Truespeed area Before your installation On installation day See more questions
If you're new to Truespeed
Where can I find my Wi-Fi password? What's the difference between broadband & Wi-Fi? I want to keep my existing landline phone number See more questions
24 hours a day, 7 days a week
Real-time monitoring
Our team monitors our network 24 hours a day, 7 days a week, every day of the year.
So please rest assured that if you experience an network issue our engineers will already be aware of it and fixing it as fast as is safely possible. Even when our support team is not available to speak to.
